Field Engineer

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The Company & Your Role:

We are a highly innovative company that values forward thinking problem solvers. We're looking for a Field Engineer to support our Senior Technical Manager. 

You must have some experience with claim management, preferably with CRM, as we are transitioning into this system. You will be using CRM for sales, to enter and review claims, and to track field issues and testing. You will also be training employees internally and externally on CRM, so experience with instruction and good verbal communication skills are key to the role.

You should have good technical support skills and the ability to troubleshoot issues on the fly. We need someone who is able to speak-up when needed and suggest improvements to procedures and processes. 

Some light travel is required. You will be making visits to customers as requested by the sales team, so the ability to communicate well in person is expected. 

This is a great opportunity for a dynamic field engineer.

Some tasks you will be handling on a regular basis include:

  • Reviewing tire claims for technical acceptance

  • Leading new and current sales personnel into the CRM transition

  • Assisting customer service with technical support

  • Supporting sales personnel with product field issues

  • Tracking field testing, when needed

  • Submitting field issues and testing reports in a timely manner

Benifits + Features:

  • Health Insurance

  • Vision Insurance

  • Dental Insurance

  • Short-Term Disability

  • Long-Term Disability

  • 401K with matching

  • Paid Vacation

  • Holidays

Community:

If you're not already here, join us. Come live and work in Akron, Ohio---a tightknit "hometown" big city. We're a great place to live for foodies and greenies alike. With loads of restaurants and a top rated brewery, Hoppin' Frog, you'll never run out of good places to eat. If you're the eco friendly sort then you'll be thrilled to know that Akron has been designated a "Tree City" a full 17 times running by the Arbor Day Foundation. Locals have a deep commitment to ecology and green living. We're home to the famous Bobcats and the University of Akron. If you're a soapbox derby fan, (and who isn't?) then you'll enjoy attending the annual World Championship Soap Box Derby finals at Derby Downs. Not into derby?! That's ok, there's the National Hamburger festival every July, or the Bridgestone Invitational at Firestone Country Club, or both! From the best in BBQ, to great music, wonderful cultural events, and a downright amazing cost of living, you will be happy to call Akron your own hometown.
 

Background Profile:

  • Experience working with tires

  • Familiar with a claim management system; preferably CRM

  • Some knowledge of Autocad

  • Good problem solving skills

  • Able to train others both internally and externally

  • CRM claim management systems, with data extraction to Excel, and good overall knowledge of Excel

Travel Expectations:

  • Required Travel: Domestic and International: 25%

 

WANT TO KNOW MORE?

Emily Lewin

💬 Send Text Now

(757) 367-8599

✉ emily@chainedwolf.com